Consumer Preferences Towards Unmanned Store Experiences Research 2022

Axis Communications, an industry leader in network video, conducted a research study on consumers across nine cities in the Asia Pacific region to gauge their post-pandemic or new normal preference for physical shopping.

The report also explored the consumers’ perception and expectation of unmanned stores. The study found that across APAC:

  • 12% have decreased intent for physical shopping
  • 46% favour the store that meets social distancing rules
  • 48% of consumers desire video surveillance for unmanned stores
  • 56% perceived “faster checkouts” as the top benefit of unmanned stores

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